This Privacy Policy explains how FlexConnect ("we", "us", "our") collects, uses, and protects personal information when you use our website at www.flex-connect.co.uk or engage with our services.
FlexConnect is operated by Keith Ramsay, based in Dundee, Scotland. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.
1. Information we collect
We may collect the following types of personal information:
- Contact details — your name, email address, and business name when you submit an enquiry or book a consultation.
- Communication records — emails, notes from calls, and messages you send to us.
- Website usage data — anonymous analytics data about how visitors use our website (e.g. pages visited, browser type). This does not identify you personally.
2. How we use your information
We use your personal information to:
- Respond to your enquiries and provide the services you request.
- Manage your client account and deliver agreed work.
- Send you relevant updates or information about our services (where you have consented or where we have a legitimate interest).
- Comply with legal or regulatory obligations.
3. Legal basis for processing
We process your personal data on the following legal bases:
- Contract — when processing is necessary to perform a contract you have entered into with us.
- Legitimate interests — where we have a legitimate business reason to process your data, such as responding to enquiries.
- Consent — where you have given us explicit consent to use your data for a specific purpose.
- Legal obligation — where we are required by law to process your data.
4. Sharing your information
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our business (e.g. scheduling tools, email services), under appropriate data processing agreements.
- Professional advisers such as accountants or solicitors, where necessary.
- Regulatory authorities, if required by law.
5. Data retention
We retain personal data for as long as necessary to provide our services and meet our legal obligations. Client records are generally retained for six years following the end of a contract, in line with HMRC guidance. Enquiry data from non-clients is deleted within 12 months if no service relationship develops.
6. Your rights
Under UK GDPR, you have the right to:
- Access a copy of the personal data we hold about you.
- Correct any inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten"), where applicable.
- Object to or restrict how we process your data.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us at hello@flex-connect.co.uk.
7. Cookies
Our website may use cookies for basic analytics purposes. These are anonymous and do not track you across other websites. You can control cookie settings through your browser preferences.
8. Security
We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse. All email communication is handled through secure servers.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available at this URL, with the date of the most recent update shown at the top of the page.
10. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@flex-connect.co.uk or visit our contact page.